Rezdy FAQs How can we help you? Get the answers to some of the most frequently asked questions about Rezdy.
General FAQs Do I need to download or install anything to get started? No, nothing! We're cloud-based, so just sign up and get going. Access your account from any device at any time and your data is automatically backed up and protected. Are there minimum system requirements to use Rezdy? We're on the cloud, not your computer, so Rezdy suits any device running a modern browser. We recommend Google Chrome, but Internet Explorer 9 and above, or the latest versions of Firefox and Safari are fine too. Not sure what version you're on? Check your browser here Do you offer any training or support? Naturally! We offer live training webinars to help you get set up for success, an extensive selection of 'on demand' guides and resources both at our help hub and in the app, and ongoing support as you need it. We've got your back. How long am I stuck in a contract? Wait a second, we're not out to trap you. Our plans are fully flexible so rather than annual subscriptions, you pay by the month and can cancel anytime. Is there a limit on how many users/staff accounts I can have? Goodness, no. The more team members you have on the same booking platform, the better for your business. We'd never make you pay more to give staff access, unlike *ahem* some of our competitors. Does your pricing include GST for subscribers in Australia and New Zealand? Booking fees are inclusive of GST. Subscription fees are exclusive. Where can I find your privacy policy? Click here for our privacy policy, services agreement and terms of use. Is Rezdy software secure? Without a doubt. The non-techy answer is that we can't do what we do unless we keep the data of you and your customers safe. We take every step to protect any personal information transmitted via our online products and services, including credit card information. All our information systems employees and contractors are required to respect the confidentiality of all personal information we hold. Tell me more about how you keep my data secure The techy answer is that transactions are secured by 128 bit SSL encryption to encode the data we transmit, keeping it confidential. Our servers are deployed to Amazon Web Services (AWS), a PCI DSS Level 1 compliant provider that provides certified infrastructure for storing, processing and transmitting credit card information. Where can I find information on your API? You will find more information over at our Developer Portal Where can I find Rezdy’s mobile app? Well, that depends on the type of device you operate. Apple users can head to the App Store, while Andriod users can find Rezdy via Google Play. Just download the app (it's free) and you're ready to start managing your tour bookings on the go. How much does it cost to start using Rezdy? Starting is absolutely free—we offer a 21-day trial so you can get set up and see if Rezdy is right for you. After that, choose a plan that offers the functionality you need. Head to our pricing page for all the details. And remember, if you have any questions, reach out to our friendly team. How do I know if the Rezdy platform is suitable for my business? The best way to find out is to give it a go. That's why we offer a 21-day free trial where you can use all Rezdy's features, including our booking software and Marketplace. To get started, click here. What businesses is Rezdy not suitable for? We know we're not right for everyone. Our Booking Software provides tools for tours, activities, attractions and experiences to manage. If you're interested in simply reselling, join the Rezdy Marketplace and search 1000s of experiences across the globe that you can connect with, negotiate your commissions, and increase your content. Can I access Rezdy when I don’t have internet service? Because Rezdy is designed to show real-time availability to customers and partners, an internet connection is required. If you get disconnected or your internet service is interrupted, please wait until the connection is stable before reconnecting. Does the Rezdy booking software offer flexibie close off bookings for upcoming sessions? The choice is yours. Rezdy allows operators to choose when they want to close off bookings for upcoming sessions. Whether you need a long cut off period to manage your staff and operations before the session or are able to take bookings right up until the session departs, you're in control and can manage that all within Rezdy.
Didn’t find the answer you were looking for? Reset your password, query a payment and more.Get the help you need on your existing Rezdy account. Visit Help & Training Start your FREE trial today! No obligations, no commitment, no credit card required.Just 21 days of full account access to check we are a good fit for your business. Why wait?! Start trial now
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